• URL: Type lingvohouse.plunet.com into your browser.
• Login: Enter your username and password.
• Forgot Password?: Click on “Forgot your password?” or contact the
admin if you’re locked out.

Navigating the Portal

• Main areas: Tabs (main menus), Menus, and Submenus.
• Access: Depends on your user rights and enabled features.

Action bar

This bar at the top of the page gives you quick access to various functions

The switch button

• Easily switch between different data
records and projects.
• Switch within the same area or move to a different one.
• View your recent and current projects.

Home Menu and Dashboard overview

• First look: See your requests, quotes, orders, and invoices.
• Home Menu: Access the Dashboard and customize settings
like password and time zone.

Making Requests

Create a Request:
Choose “Quote” if you require price upfront. For contract and
subscription customers, select “Order”.

Step 1: General info:

o Request number: This is an automatically generated number. You can use this number in
your subject line when you email us.
o Project name: Enter a name for your project.
o Description/Message: Enter project specifications, instructions, or other info.
o Reference number: If you have an internal reference number for your project, enter it
here.
o Scope of service: Select the services you need.
o Service description: You can find a description of the service by choosing it.

o Project announcement – Check this box to let us know this is an upcoming project not yet
confirmed.
o Requested delivery date: Set your desired delivery date. Once we review your project
requirements, we’ll advise if your chosen deadline isn’t feasible.
o Properties:
▪ Industry sectors: Set the right industry sector for your project.
▪ Use of AI: Indicate your preference. Note that certain services, such as MTPE,
inherently involve AI.
▪ Add-ons: Choose any additional service you may need (if not already included in
the service chosen).
▪ Certification options: Choose the type of certification you need.
▪ Rush turnaround options: If you need a rush delivery. choose the turnaround
option best suited for you.
o Tip: You can copy existing requests and modify them to save time if you have similar
requirements frequently.
o Note: All fields with an asterisk (*) are mandatory.

Step 2: Language details:

o Source and target languages: Select the languages for your project.
▪ Click the Add button to add the languages.
o Alternate delivery dates: If needed, specify different delivery dates for different language
combinations.
o Different source files: Ifthere are different source files for each language, check the
corresponding box. This creates a sub-folder for each language combination in the project
folder.
o Note: To proceed, you need at least one language combination.

Step 3: Upload files:

o Use Filemanager to upload your source files and any reference materials.
o You can also drag and drop files directly into Filemanager.
o Note: You should have pop-ups enabled to view the Filemanager window.

Step 4: Review & submit:

o Summary: Review all the information you’ve entered.
o Edit: Hover over a section and click the Edit button to make changes. Save or discard
changes as needed.
o Confirmation email: Enter your email address to receive a confirmation of your request.

o Submit:
▪ If requesting a quote, click Request a quote.
▪ If placing an order, click Request an order.
o You will receive a confirmation email.
You’re all set! We’ll process your request promptly